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Mut Care

FAQ

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Mut Care

FAQ

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What the NDIS Is:

The National Disability Insurance Scheme (NDIS) is an Australian government initiative that provides funding and support for people with disabilities. It is designed to help people with disabilities live an ordinary life and participate in the community. The NDIS provides individualized plans, funding for support services, and access to assistive technology. The scheme is funded through taxes and is administered by the National Disability Insurance Agency (NDIA).

As A Participant

The NDIS Journey

Step 1

Access NDIS

The first step is to apply for NDIS Access by completing the Access Request Form [ARF]. If you are a person with disability aged 7 – 65 years who would like to join the NDIS, you will need to meet the access requirements. To find out more, visit the NDIS access criteria page.

If you are applying on behalf of a child under 7 years, please visit Help for children under 7 page and then contact your local Early Childhood Partner.

If you think you meet these requirements you can apply in one of two ways:

  • You can make a Verbal Access Request by calling NDIA on 1800 800 110
  • Fill out an Access Request Form [ARF] and send it to us.

To apply for the NDIS you will need to provide:

  • Completed Access Request Form
  • Information about your
  • Age
  • Residency
  • Disability
Step 2

NDIA Decision

The NDIA will contact you to let you know their decision on your application, this should be done within 21 days. If you do not hear from them within 21 days of all information being lodged, you should follow up for an update unless the NDIA has advised you of the delay prior.

If your application gets accepted then you become an NDIS Participant, you can always ask for explanation if your application was found to be ineligible. Review on decision must be made within three months of being notified of the decision.

 

Step 3

Planning meeting

Planning meeting can be at your closest NDIA office or over the phone, you may invite your family, friends or support team to the planning meeting. The NDIA Planner will ask you information on

  • Your Community and Mainstream Supports
  • Management of everyday activities
  • Your safety, including equipment, accommodation or help to take care of yourself or your home
  • Goals you want to pursue
  • How you want to manage your NDIS plan
  • Support you need to use your NDIS plan.

Complete booklet 2 – Planning. If you don’t have a physical copy, you can download a copy.

Find a quiet place to have the call where you can focus. Planning meetings can take over an hour depending on your situation.

Step 4

Plan Approval & Implementation

After the planning meeting, a NDIS planner will contact you to outline the funded supports in your NDIS Plan and the NDIS planner will send a copy of the NDIS Plan to you. NDIS participants can choose how to manage the NDIS funds they receive.

  • Self-Managed
  • Plan Managed
  • Agency Managed

One of our experienced Support Coordinators can assist you to organise funded supports and implement the approved NDIS plan with you.

Step 5

Service Booking

Once you have identified the support and can make contact with the service providers to request services you need, one of our experienced Support Coordinators can assist you in this process.

Sign the agreement with your provider(s) that sets out what supports will be provided and how they will be delivered.

You have choice and control in the delivery of your supports.

Step 6

Plan Review

During your next scheduled plan review meeting, NDIS will talk to you about the new flexible approaches that they may take with you to review your NDIS plan.

This may be a

  • New NDIS plan with the same supports,
  • New NDIS plan with minor changes to your current supports, or;
  • A full plan review.

If you are not satisfied with a decision made by the NDIA, or if your circumstances have changed then you are able to request a review of your plan outside of the scheduled review.

There are 3 different types of reviews:

  • Internal review (Review of a Reviewable Decision / RORD)
  • Request for plan review (Unscheduled Plan Review)
  • Administrative Appeals Tribunal (AAT) review

Mut Care, a NDIS provider with extensive expertise in the scheme. Our caring and knowledgeable team is committed to aiding you, ensuring a smooth journey throughout your NDIS experience. Whether you need assistance with plan management, support coordination, or finding suitable service providers, we’re here to assist you at every step. We’ve compiled an extensive list of frequently asked questions, but if you have any further inquiries, please don’t hesitate to contact us. At Mut Care, our overarching objective is to provide the necessary guidance and support for you to navigate the NDIS successfully.

Need Help

Frequently Asked Questions

To access Mut Care, you will need to have an approved NDIS plan. Once you have your plan, you can contact us directly to discuss your needs and the services we can provide.

Contact us

  • Phone: 0431 742 681
  • Email: info@mutcare.com.au
  • Office: 13-25 Boyd Street eagleby QLD 4207
  • Website: www.mutcare.com.au
  • You will receive notification from the NDIS by your preferred mode of communication (usually email or letter) to let you know your new plan is active. It will contain your my place portal activation code, which expires within 10 days.
  • About 24 hours after your plan has been approved, it will be available on the NDIS myplace portal. You will usually also receive a printed copy of your plan in the mail.

  1. We understand the importance of building a trusting relationship with support staff. While we strive to accommodate preferences, the availability of specific support staff may vary. However, we carefully match staff based on individual needs and strive to ensure compatibility and continuity of care.

  • Our support staff undergo rigorous training and possess the necessary qualifications and experience in the disability support sector. We prioritize ongoing professional development to ensure our staff stay up-to-date with best practices and provide high-quality support.

  • A carer is a person who provides unpaid care and support to family members or friends with a disability, a serious long-term illness, a terminal illness, a drug or alcohol issue or who are frail and aged.
  • Do Carers receive support outside of the NDIS? Carers receive a range of supports including respite support, counselling, education and training, peer support and advocacy.
  • The Carer Advisory Service provides information and advice to carers and their families about carer supports and services.

Mut Care is a National Disability Insurance Scheme (NDIS) service provider. We offer a range of support services for people with disabilities to help them achieve their goals and live a fulfilling life.

Our Services

  • Accommodation/Tenancy services
  • Assist-Life Stage, Transition
  • Assist-Personal Activities
  • Assist-Travel/Transport
  • Community Nursing Care
  • Daily Tasks/Shared Living
  • Innovative Community Participation
  • Life Skills Development
  • Household Tasks
  • Community Participation
  • Group/Centre Activities

  • Yes, all our staff members go through a strict recruitment process, which includes comprehensive screening and police checks. We prioritize the safety and well-being of our participants and ensure that our staff are trustworthy and reliable.

  1. Yes, participants have the choice and control to select their own service providers, including registered NDIS providers and non-registered providers.

  • NDIS plans are typically reviewed annually, but they can also be reviewed at other times if your circumstances change significantly.

  • The NDIS or the National Disability Insurance Scheme is Australia’s first national Scheme for people with disability. It provides funding directly to individuals with permanent and significant disability, their families and carers. The funding is to be utilized for all reasonable and necessary supports they need to live an ordinary life.

    The NDIA stands for National Disability Insurance Agency. It is a Commonwealth government agency that is responsible for implementing the National Disability Insurance Scheme (NDIS). The NDIA is made up of the people who will support you to understand the NDIS and whether you are eligible to access the NDIS.

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